gam 365 Privacy Policy —
How We Protect Your
Personal Data

gam 365 ("we", "us", "our") is the operator of the online gaming platform accessible at gam365.app and through the gam 365 iOS application. For the purposes of this Privacy Policy, gam 365 is the data controller responsible for determining how and why personal data belonging to Pakistan players is collected and processed.

As data controller, gam 365 is accountable for ensuring that personal data is handled in accordance with this Privacy Policy and applicable data protection law. All data protection queries, access requests, and complaints should be directed to the gam 365 privacy contact at [email protected] — note this is provided as plain text and is not a clickable link. gam 365 operates its support entirely in English, making all privacy communications accessible to Pakistan players without language barriers.

gam 365 collects personal data in three ways: data you provide directly during account registration and use, data collected automatically as you use the Platform, and data received from third-party service providers such as payment processors.

• Registration data: Full legal name, date of birth, Pakistan email address, Pakistan mobile number, and chosen username.
• Identity verification data: CNIC number and CNIC image (required for withdrawal processing and age verification on all gam 365 accounts).
• Payment data: Easypaisa or JazzCash mobile number, Pakistan bank account details (IBAN), or other payment method credentials required to process PKR deposits and withdrawals. gam 365 does not store complete card numbers for Visa/Mastercard — these are handled directly by our PCI-DSS compliant payment processor.
• Support communications: Messages, queries, and attachments you send to the gam 365 English support team via live chat, WhatsApp, Telegram, or email.
• Responsible gaming data: Deposit limits, loss limits, session time preferences, and self-exclusion requests you set on your gam 365 account.

• Device and technical data: IP address, device type (iPhone, Android, desktop), operating system version, browser type and version, and screen resolution.
• Usage data: Pages visited on gam365.app, game sessions opened, bet amounts and outcomes in PKR, session start and end times, and navigation paths through the platform.
• Login data: Date, time, device identifier, and approximate geographic location of each gam 365 login attempt, whether successful or failed.
• Cookie and tracking data: See Section 6 of this Privacy Policy for full details of cookies used on gam365.app.

• Payment processor data: Transaction confirmation details, payment status, and fraud screening outcomes from Easypaisa, JazzCash, Raast, HBL, and other Pakistan payment providers.
• Identity verification services: Confirmation of CNIC validity and age verification outcomes from third-party identity verification partners.
• Fraud prevention services: Risk scores and fraud indicators from third-party anti-fraud systems that help protect gam 365 accounts and the PKR balances within them.

The following table summarises the primary purposes for which gam 365 processes your personal data and the legal basis for each processing activity:

gam 365 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to create and operate your gam 365 account, process PKR deposits and withdrawals, and deliver the gaming services you have signed up for. Without this processing, gam 365 cannot provide you with its services.
• Legal Obligation: Processing required to comply with anti-money laundering laws, age verification requirements, financial record-keeping obligations, and cooperation with Pakistan regulatory authorities including the Financial Monitoring Unit (FMU).
• Legitimate Interests: Processing that serves gam 365's genuine business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the Pakistan player experience — where these interests are not overridden by your privacy rights.
• Consent: Processing for which gam 365 has obtained your explicit agreement, primarily marketing communications. Consent can be withdrawn at any time without affecting processing carried out before withdrawal.

gam 365 does not sell personal data. We share personal data with third parties only in the following circumstances:

We share your payment and identity data with Pakistan payment processors — including Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, SadaPay, and Visa/Mastercard processing partners — solely to process PKR deposits and withdrawals to and from your gam 365 account. Each processor receives only the minimum data required for the specific transaction being processed.

Your CNIC data and identity documents are shared with third-party identity verification service providers engaged by gam 365 to confirm player age and identity as required under anti-money laundering obligations. These providers are contractually bound to use your CNIC data only for the purpose of gam 365 account verification and are prohibited from using it for any other purpose.

gam 365 will disclose personal data to relevant authorities — including Pakistan's Financial Monitoring Unit (FMU), NADRA, law enforcement agencies, and courts — where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, terrorist financing, or other criminal activity. We will inform you of such disclosures where permitted by law to do so.

gam 365 uses reputable third-party IT infrastructure providers for cloud hosting, database management, and cybersecurity services. These providers access personal data only as data processors acting on gam 365's instructions and under data processing agreements that require them to maintain confidentiality and security standards consistent with this Privacy Policy.

gam365.app uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your Pakistan player preferences, and analyse how the site is used. The following categories of cookies are used:

• Essential Cookies: Required for the gam 365 website and iOS app to function. These include session authentication cookies that keep you logged in to your gam 365 account, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences such as language setting (English), preferred odds format on the sportsbook, game lobby sort order, and responsible gaming notification settings. These improve your gam 365 experience but are not strictly essential.
• Analytical Cookies: Collect anonymised data about how Pakistan players navigate gam365.app — which pages are visited, how long is spent on each section, and which game categories attract most engagement. This data is used to improve the platform. gam 365 uses privacy-focused analytics tools that anonymise IP addresses before processing.
• Security Cookies: Support fraud detection and account security functions by tracking login patterns, device identifiers, and unusual activity indicators. These protect your gam 365 account and PKR balance from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent access to your gam 365 account. Disabling analytical cookies will not affect your gaming experience but will limit gam 365's ability to improve the platform based on real Pakistan player usage data.

gam 365 retains personal data for the periods set out below. After these periods, data is securely deleted or anonymised:

• Active Account Data: Retained for the full duration of your gam 365 account being active and for 7 years after account closure to comply with financial record-keeping obligations.
• CNIC and Identity Verification Records: Retained for 7 years from the date of verification to comply with anti-money laundering regulations applicable to Pakistan gaming operators.
• PKR Transaction Records: Retained for 7 years from the date of each transaction in compliance with financial record-keeping laws.
• Support Communication Records: Retained for 3 years from the date of the last communication to allow reference in the event of subsequent disputes or regulatory queries.
• Responsible Gaming Records: Self-exclusion records are retained for the full period of exclusion plus 5 years thereafter to prevent re-registration by excluded players.
• Marketing Consent Records: Retained for 3 years from consent or from the last marketing communication sent, whichever is later.
• Anonymised Analytics Data: May be retained indefinitely as it cannot be attributed to any individual Pakistan player after anonymisation.

gam 365 implements the following technical and organisational security measures to protect personal data held on the platform:

• TLS 1.3 Encryption: All data in transit between your device and gam365.app is encrypted using TLS 1.3. This applies to login credentials, PKR payment data, CNIC submission, and all support communications.
• Encrypted Data at Rest: Personal data stored on gam 365 servers — including CNIC records, PKR transaction histories, and account credentials — is stored using AES-256 encryption.
• Access Controls: gam 365 staff access to personal data is restricted on a need-to-know basis. All staff access to Pakistan player data is logged and audited. Access credentials are subject to multi-factor authentication requirements.
• Login Security Monitoring: Unusual login activity on gam 365 accounts — including failed login attempts, logins from new devices, and logins from unexpected locations — triggers automated security alerts sent to your registered Pakistan email address.
• Penetration Testing: gam365.app and supporting infrastructure is subject to regular third-party penetration testing to identify and remediate security vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach affecting gam 365 Pakistan player accounts, gam 365 will assess the breach, notify affected players as soon as practicable, and notify relevant regulatory authorities as required by applicable law.

The gam 365 platform is not directed at persons under the age of 18 and we do not knowingly collect personal data from anyone under 18. If gam 365 discovers that an account has been registered by a person under 18, or that personal data of a minor has been collected, the following steps will be taken immediately:

• The account will be suspended pending investigation.
• All personal data associated with the account will be deleted from gam 365 systems as soon as the investigation confirms the account holder is under 18.
• Any PKR deposits made to the account will be reviewed and handled in accordance with gam 365's minor protection procedure, with refunds processed where applicable and technically possible through the original payment method.
• The registration details used to create the account will be flagged to prevent re-registration by the same individual until they reach the age of 18.

Pakistan parents and guardians who believe a minor may have accessed gam 365 should contact the support team at [email protected] (plain text — not a clickable link) immediately. The gam 365 responsible gaming team treats minor protection reports as the highest priority and responds within 30 minutes of initial contact.

As a Pakistan player whose personal data is held by gam 365, you have the following rights in relation to your personal data. To exercise any of these rights, contact the gam 365 privacy team at the contact details in Section 14. Requests are responded to within 30 days.

• Right of Access: Request a copy of all personal data held by gam 365 in relation to your account, formatted as a readable data export in English.
• Right to Rectification: Request correction of inaccurate or incomplete personal data held about you. Note that changes to CNIC data require re-submission of verification documents.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to gam 365's legal obligations to retain certain data for defined periods (see Section 7).
• Right to Restrict Processing: Request that gam 365 limit processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: Request that personal data you have provided to gam 365 be transferred to you in a structured, machine-readable format.
• Right to Object: Object to processing of your personal data carried out on the basis of legitimate interests, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (primarily marketing communications), withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

gam 365 sends marketing communications — including PKR bonus offer emails, HBL PSL promotion notifications, Jackpot Slots jackpot alerts, Cockfighting special event announcements, and gam 365 platform news — only to Pakistan players who have explicitly opted in to receive such communications during registration or through account settings.

You can opt out of gam 365 marketing communications at any time by: (a) clicking the unsubscribe link in any gam 365 marketing email; (b) updating your communication preferences in your gam 365 account settings; or (c) contacting the gam 365 English support team via live chat, WhatsApp, Telegram, or email and requesting removal from marketing lists. Opt-out requests are processed within 5 business days. Note that transactional communications — including PKR deposit confirmations, withdrawal notifications, responsible gaming alerts, and account security notifications — are not marketing communications and will continue regardless of marketing opt-out status.

The gam 365 platform integrates with third-party game providers — including Pragmatic Play, NetEnt, Microgaming, and other certified studios — to deliver Jackpot Slots, live casino tables, and RNG games to Pakistan players. These game providers operate their own privacy practices in relation to game session data. gam 365 has data processing agreements with all integrated game providers requiring them to handle player session data in accordance with equivalent privacy standards.

The gam 365 iOS app may request access to standard iOS device functions including Face ID for biometric login authentication, push notification permissions for deposit confirmations and responsible gaming alerts, and camera access for CNIC document upload during identity verification. Each permission is requested individually and can be revoked at any time through iOS Settings without affecting your ability to log in via password.

gam 365 is not responsible for the privacy practices of third-party websites that may link to or from gam365.app. This Privacy Policy applies exclusively to gam365.app and the gam 365 iOS application.

gam 365 may update this Privacy Policy from time to time to reflect changes in data processing practices, new legal obligations, platform feature additions, or changes in our service providers. When material changes are made — meaning changes that significantly affect how your personal data is processed or your rights as a data subject — gam 365 will notify Pakistan players via email to their registered address at least 14 days before the updated policy takes effect.

The current version number and effective date are stated at the top of this Privacy Policy and in the hero section of this page. The version currently in force is Version 2.4, effective 1 January 2026. Continued use of the gam 365 platform following the effective date of any Privacy Policy update constitutes acceptance of the updated policy. If you do not accept a material change to this Privacy Policy, you may close your account before the update takes effect by contacting gam 365 English support.

For all privacy-related queries, data subject rights requests, consent withdrawals, data breach reports, and complaints about how gam 365 handles your personal data, please contact the gam 365 privacy team through the channels listed below. All contacts are provided as plain text and are not clickable links.

• Privacy Email: [email protected] — subject line "Privacy Request" for prioritised routing to the privacy team
• Live Chat: Available 24/7 on gam365.app in English — request the privacy team for data-related queries
• WhatsApp: English support available 24/7 via the gam 365 WhatsApp channel — state "privacy request" at the start of your message
• Telegram: Official gam 365 English Telegram channel — privacy queries handled during business hours

gam 365 aims to respond to all privacy requests within 30 calendar days of receipt. For complex requests involving large volumes of data or requiring legal review, the response period may be extended by up to an additional 60 days with prior notification. Pakistan players in Karachi, Lahore, Islamabad, and all other cities can contact the gam 365 privacy team at any hour via live chat for urgent privacy concerns including suspected data breaches or unauthorised account access.